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This season, Arsenal is a bit different. They're playing in a click, collective, and consistently winning, something I've rarely seen in a long time. Starting with the lineup. Ødegaard, Saka, Martinelli, and Gabriel Jesus up front look like a squad that's been playing together at a professional club for years. At the back, Saliba and Gabriel are a wall that frustrates opponents. Add Zinchenko, Pep's former Manchester City star, who brings a winning mentality to the Emirates. What are Arsenal's league stats? So far, they're 18-2-2 and unbeaten at the Emirates. The Gunners are serious. But the question is, after the 2022 World Cup, can Arsenal maintain their rhythm? Gabi's duo were a dud in Brazil, while Saka and White need to reset their chemistry. With a month off, will the team automatically refresh or will it slacken? Arsenal Dressing Room Arteta's crazy decisions. If there's one thing Arteta has done frequently during his time at Arsenal, it's...

Did you know that 68% of HR professionals worldwide as McKinsey  reports in 2012 are unsure of their own HR strategy? However, if HR management is misguided, team productivity can plummet. Cisco, a global technology company, has successfully addressed this challenge with an interesting approach: Cultural Intelligence (CI/CQ). In this article, we'll explore why CQ can be key to the success of large companies and is also relevant to everyday teamwork. Who is Cisco and its HR challenges? Cisco Systems, Inc. is a global networking and technology giant based in San Jose, California. Originally a router manufacturer, it is now a leader in the networking and cloud solutions industry. Cisco However, Cisco also faces major HR challenges, ranging from mass layoffs, caste discrimination, to a lack of racial diversity . All of this has a direct impact on the company's reputation and performance. Here's why: 1) Mass layoffs in 2016. Cisco laid off 5,500 employees (7% of its total workf...

The history of libraries is almost never-ending. In the digital age, libraries face the dilemma of whether to remain silent bookstores or evolve into vibrant centers of knowledge. With information circulating freely on the internet, do we still need libraries? The answer isn't a simple "yes" or "no." Libraries aren't just about books; they're about access, learning, and community. To remain relevant, libraries must be more than just physical book repositories. Are digital libraries convenience or chaos? Technology allows us to access millions of sources in seconds. However, the more choices there are, the more difficult it is to sort out the valid ones. Digital libraries can be a solution, but is simply replacing bookshelves with servers enough? Librarians are no longer simply bookkeepers. They should be navigators in the sea of ​​information, helping people find credible sources amidst the flood of data. However, a major challenge lies in the fact that ...

Many people think finding information is as easy as going to Google. But in a professional context, the process is much more complex. Information must be accurate, relevant, and accountable. So, how do professionals find it? Have you ever heard this question before? "Why do we still need libraries when all the information is already on the internet?" If so, then you share the same view as Jon Bing, a Professor of Information Technology Law at the University of Oslo, Norway. But if you think about it, access to information isn't just about how many sources there are, but how effectively we use them. In the professional world, finding information isn't just about random Googling. There are patterns, there are models. One well-known one? The Leckie Model. How professionals seek information. Leckie et al., (1996) model of information seeking of professionals This model was developed by Leckie et al. in 1996 and remains relevant today. Essentially, professionals need info...

Have you ever experienced customer service that made you feel at ease? Or even one that made you feel frustrated at high tier? To answer that, we need to explore the term Service Excellence . The goal is to understand the art of serving customers in a way that not only meets their expectations but also fosters loyalty. In the business world, this term is crucial to understand. A company's reputation can be determined by customer satisfaction. In fact, 56% of customers leave immediately after a single bad experience ( Freshworks, 2019 ). Definition of service excellence. Essentially, it's not just about friendliness. According to Ron Kaufman , in his book " Uplifting Service ," he says that service excellence is service that provides added value to customers. What does that mean? It's not enough to simply "meet expectations," there must be an extra effort to wow them. Why is this important? Because in retail, customer experience is everything. You can hav...

Why do some services leave customers extremely satisfied, while others leave them frustrated? To find the answer, we need to understand the term Customer Windows Quadrant (CWQ). According to Prof. Dr. Vincent Gasperz, the CWQ is a tool for analyzing customer satisfaction based on what they want and what they get. This system was originally developed by ARBOR Inc., a market research company from the United States. The goal is to help businesses better understand customer expectations and identify areas for improvement or maintenance. CWQ Quadrants. The CWQ divides customer experiences into four categories, or quadrants, ranging from the most satisfying to the most disappointing. Customer Windows Quadrant ( Google ) Let's use the example of IndiHome to make it more relatable: IndiHome, an integrated home internet service from Telkomsel Quadrant I (bravo): "Great, meets expectations." Customers want something → get what they expect → are satisfied. The strategy? Maintain ser...

Have you ever thought that the technology we use every day isn't actually neutral? I mean, technology isn't purely good or bad; it all depends on who uses it and how they use it. How we use it, the rules that govern it, and its effects on society are all shaped by social and cultural contexts. Well, there's a theory about it. I once studied Library Information Science for my undergraduate degree, and in my fifth semester, I took the course "Information and Society." The course was quite theoretical, but interesting because it discussed the intricacies of ICT from a social science perspective. It wasn't just about libraries, which would be boring. Okay, so this theory is called Social Informatics, a field of study that examines the relationship between technology and society. This concept was first introduced by Rob Kling, a computer science professor at Indiana University. The point? Technology isn't just shaped by humans, it also shapes our social lives. ...

We often hear the term "manager," but what do they actually do? Besides sitting in a comfy chair and signing autographs? In short, managers are the brains of an organization. They create strategies, manage teams, and keep the business running (and profitable). If you're curious about how managers work and what skills they need, let's discuss them! Roles and Skills Required According to Robert L. Katz, managers must have three main skills : Technical skills → experts in their field. For example, accountants must understand financial reports, chefs must be able to cook, etc. This is usually mandatory for lower-level managers. Human-social skills → good communication and leadership skills. Must be able to handle teams, motivate people, and resolve conflicts. This is important at all levels of management. Conceptual skills → able to see the big picture. Must understand how all parts of the company connect to each other. This is especially important for upper-level mana...

As one of the controllers in Valorant, Brimstone plays a crucial role in the game. Like other games, each character has a role within a team in this strategy game category. Valorant, a game released by Riot in 2020 and played on PC, has become a favorite among FPS (First-Person Shooter) fans, alongside CS-GO. Why not? I learned about Valorant from a friend in 2021 and still play it in my spare time. However, there's one thing I really like about Valorant: the characters it offers. General Brimstone? Brimstone is one of only five controllers in the game. This agent was released in the game's beta phase, so it's been around for a while. It's one of the agents that doesn't need to be unlocked from the start. It's also one of the "easiest" smoker characters to play in the game, yet still very useful on some maps. If you're looking to learn how to play controllers/smokers, Agent Brimstone might be the perfect place to start. Role in the game. As I menti...